About the store

The online store is operated from 3122 Makhasane Street, Rocklands, Bloemfontein, South Africa.

Eligibility and accounts

You must provide accurate and complete information when creating an account or placing an order. You are responsible for protecting your login credentials and for activity carried out through your account. Contact us promptly if you believe your account has been used without authorisation.

Products, availability and pricing

We take reasonable care to present product descriptions, images, sizes, colours, stock and prices accurately. Screen settings and production variations may affect appearance. Products remain subject to availability, and we may correct genuine errors or cancel and refund an affected order.

Prices are displayed in South African Rand (ZAR/R). Delivery charges, where applicable, are shown before payment confirmation.

Orders and acceptance

Submitting an order is an offer to purchase. An order is accepted when we confirm it after successful payment and required security checks. We may refuse or cancel an order where stock is unavailable, payment cannot be verified, information appears inaccurate, fraud is suspected, or fulfilment would be unlawful or impracticable. Any payment collected for a cancelled order will be refunded as applicable.

Payment

Payments are processed through authorised payment service providers. You confirm that you are authorised to use the selected payment method and that the payment information supplied is accurate. We generally do not store complete bank card numbers or card security codes.

Delivery

We offer worldwide delivery where courier service is available. Standard processing takes 1 to 3 business days after payment and security verification. Estimated delivery times vary by destination, courier and customs requirements and will be shown or confirmed where available. These times are estimates and may be affected by circumstances outside our reasonable control.

Delivery charges and any destination-specific surcharge will be disclosed before payment confirmation. Any free delivery offer applies only to destinations and products expressly marked as eligible. Full terms, address requirements, tracking and failed-delivery rules appear in our Delivery Policy.

Returns, exchanges and refunds

Standard return requests may be submitted within 30 calendar days after delivery, provided the product remains unused, unaltered and in its original resaleable condition with applicable tags, labels and hygiene seals intact. Product-specific and hygiene exclusions apply.

Approved refunds are initiated to the original payment method within 5 to 7 business days after inspection. Your statutory rights concerning incorrect, damaged or defective goods are not limited. Please review the complete Refund & Returns Policy before sending any item back.

Privacy and cookies

We process personal information in accordance with applicable privacy legislation. Our Consumer Data Privacy Policy explains the information we collect, why we use it, when it may be shared, retention, security, cookies and your rights.

Acceptable use

You may not misuse the website, attempt unauthorised access, interfere with security or operation, introduce malicious code, use automated tools in a harmful manner, commit fraud, infringe intellectual-property rights, or use the service unlawfully.

Intellectual property

Website content, branding, text, design, graphics and software are protected by applicable intellectual-property laws. You may use the website for personal shopping purposes but may not reproduce, distribute or commercially exploit protected material without permission.

Consumer rights and liability

Nothing in these Terms excludes or limits a right or remedy that cannot lawfully be excluded under applicable consumer protection law. To the extent permitted by law, we are not responsible for indirect or consequential loss arising from website use or events beyond our reasonable control.

Changes and availability

We may update the website, services or these Terms to reflect business, technical or legal changes. Updated Terms will be published with a revised date. We do not guarantee that the website will always be uninterrupted or error-free, but we will take reasonable steps to maintain it.

Governing law

These Terms are governed by the laws of South Africa. Any dispute will be handled by the courts or consumer dispute-resolution bodies having jurisdiction, subject to rights available under applicable consumer law.

Contact

Questions about these Terms may be sent to: