Delivery Coverage

We offer worldwide delivery to countries where courier service is available.

Delivery to remote areas, farms, post office boxes and other special addresses is subject to the delivery options available at checkout and the service coverage of our courier partners.

If your delivery address falls outside our service scope, we will contact you to offer feasible alternative solutions or process order cancellation and full refund.

Order Processing Time

Order processing commences only after payment is successfully completed and passes all required payment and security verifications.

Standard order processing time: 1 to 3 business days.

Business days exclude Saturdays, Sundays and public holidays in the country where our warehouse is located.

Processing times may be extended during promotional sales, holiday seasons, stocktaking periods or peak order volumes. We will notify customers via email or phone if significant delays occur.

Estimated Delivery Lead Time

Estimated transit time after dispatch varies by destination country and region:

• Domestic orders (South Africa): within 5 to 10 business days
• International orders: within 10 to 30 business days depending on destination and customs clearance

Delivery time is calculated from the date the order is dispatched and does not include order processing periods or customs clearance time for international shipments.

All timeframes provided are estimates only and not guaranteed. Delivery schedules may be affected by severe weather, courier delays, public holidays, labour strikes, customs processing, poor road conditions or other events beyond our reasonable control.

Delivery Charges

All product prices are displayed in South African Rand (ZAR / R).

Delivery fees are calculated based on delivery location, parcel size, weight and selected shipping method, and will be shown to you prior to payment confirmation.

Delivery charges for international orders may be higher and are calculated based on destination country, customs requirements and courier service availability.

Any optional expedited or special-area surcharge will be clearly disclosed before payment confirmation.

Order Tracking

Once your order has been dispatched, we will send dispatch confirmation and tracking details to your registered email address or phone number if tracking services are supported by the assigned courier.

The specific courier provider will be determined based on delivery location, parcel specifications and service availability.

Delivery Address

You are responsible for submitting complete and accurate information at checkout, including:

• Recipient full name
• Street name and house number
• City, province/state and postal code
• Country name
• Valid contact phone number
• Active email address
• Supplementary delivery notes such as floor number, gate access codes or special instructions

Contact us immediately if you need to amend your address after order submission. Address modifications cannot be guaranteed once the parcel has been dispatched.

Any redelivery, forwarding or return charges arising from incorrect, incomplete or inaccessible addresses provided by you shall be borne by the customer.

Customs, Duties and Import Taxes

For international orders, the recipient is responsible for all customs duties, import taxes, VAT and any other fees levied by the destination country's customs authorities.

These charges are not included in the product price or delivery fee and must be paid by the recipient upon delivery or clearance.

We are not responsible for delays caused by customs clearance processes.

Receipt & Signature Confirmation

You or your nominated recipient may be required to sign for the parcel upon delivery.

An order shall be deemed successfully delivered once the parcel is left at your specified address and signed for by you, household members, on-site staff, reception personnel or any other person reasonably authorised to accept goods on your behalf.

If the outer packaging arrives visibly damaged, please note the damage on the courier's proof of delivery document where possible, take photos of the packaging and damaged goods, then contact us as soon as practicable.

Failed Delivery or Unclaimed Parcels

Couriers will attempt redelivery or contact the recipient in accordance with their internal procedures.

You may be liable for additional redelivery fees if a parcel cannot be delivered and is returned to us for any of the following reasons:

• No available recipient to sign for the package
• Incorrect or incomplete delivery address
• Unreachable contact telephone number
• Refusal to accept a correct, non-defective order
• Courier cannot gain access to your delivery premises
• Recipient refuses to pay applicable customs duties or import taxes

If you opt to cancel an order that has already been returned to our warehouse, actual incurred and unrecoverable delivery fees may be deducted from your refund, unless otherwise required by applicable law.

Lost, Delayed or Marked Delivered But Not Received

If your order exceeds the stated estimated delivery timeframe significantly, or tracking records show delivered status yet you have not received the package, please provide us with:

• Your order number
• Recipient full name
• Full delivery address
• Parcel tracking reference number
• Detailed description of the issue

We will lodge an official investigation request with the courier partner. Courier inquiries require a set investigation period, and we will inform you of the resolution plan once we receive the official findings.

Split Shipments

If items within a single order are stored at different warehouse locations, we may fulfil your order across multiple separate parcels.

You will not be charged duplicate standard delivery fees for split shipments initiated by us unless explicitly stated before checkout.

Delivery Support Contact Information