Return Eligibility Period

Customers may submit standard return applications within 30 calendar days from the date of receiving the goods.

We may decline standard return requests submitted after this deadline. Nothing in this Policy shall prejudice your statutory rights in respect of defective goods under applicable South African legislation.

Conditions for Standard Returns

If you wish to return items due to colour, finish, style or personal preference, the goods must satisfy all of the following criteria:

• The items have not been used, washed, altered or damaged
• The goods remain in original, resalable condition
• All original labels, protective inserts and packaging are intact
• Items are securely repackaged in their original packaging
• You are able to provide your order number or valid proof of purchase
• The goods are free of stains, odours, scratches or any other signs of use

All returned goods will undergo inspection. Items that fail to meet the above criteria and have no statutory quality defects will not qualify for refunds or exchanges.

Items Not Eligible for Standard Returns

For hygiene, health and product-specific reasons, the following goods are generally excluded from change-of-mind returns:

• Items that have been used, washed, altered or damaged
• Goods with labels, protective inserts or original packaging removed
• Storage items that have been used or cannot be safely resold
• Customised, modified or personalised items made to your specifications
• Promotional goods clearly marked "Final Sale" or "Non-Returnable"
• Gift cards and electronic vouchers
• Goods damaged due to improper use, negligence or failure to follow care instructions

The above exclusions do not apply to cases of incorrect dispatch, delivery damage, manufacturing defects, or circumstances where South African law prohibits restricting consumer return rights.

Incorrect, Damaged or Defective Goods

Please contact us promptly upon discovery if you receive any of the following:

• Items that do not match your order
• Goods with incorrect colour, finish or style compared to your order confirmation
• Products damaged during delivery
• Items with manufacturing defects or failing reasonable quality standards
• Goods materially inconsistent with the descriptions listed on our website

When submitting your claim, please provide:

• Your order number
• A description of the issue
• Full photographs of the product
• Clear close-up photos of product labels and the defective areas
• Images of the outer packaging and courier label (where applicable)

Once we confirm the error, delivery damage or manufacturing defect, we will offer a refund, exchange, repair or other reasonable resolution in line with the circumstances and applicable law. We will cover all reasonable shipping costs for eligible returns or exchanges.

Return Application Process

You may submit a return request via the contact channels below:

Recommended Email Subject for Return Requests

Your email must include your full name, order number, reason for return and supporting photos.

Returns require prior written confirmation from our team. Do not send goods directly to our registered address without receiving official approval.

Once your return is approved, we will issue a return confirmation, unique return reference number and detailed shipping instructions.

Please securely package all returned items. We recommend using a trackable courier service and retaining your shipping receipt for reference.

Return Shipping Fees

• For change-of-mind returns or an incorrect colour or style selection, all return shipping costs shall be borne by the customer
• We will cover all reasonable return delivery fees for defective goods, items damaged in transit or orders dispatched incorrectly by our team
• Original delivery charges are non-refundable, except in cases caused by our error or as required by applicable law
• Any shipping expenses incurred from unauthorised return shipments will be the customer's responsibility

Refund Methods & Processing Time

We will notify you by email of our inspection outcome after receiving and examining your returned items.

Once your refund is approved, we will initiate reimbursement to your original payment method within 5 to 7 business days. Banks, card issuers and payment service providers may require additional processing time to reflect funds in your account.

Unless required by law or resulting from our dispatch error, refunds only cover the value of eligible returned products and exclude original delivery fees, expedited shipping surcharges and customer-paid return courier costs.

Product Exchanges

If you wish to exchange an item for a different colour, finish or style, please contact us first to confirm stock availability.

Exchanges are subject to stock levels. If your requested replacement item is out of stock, we can process a full refund or offer alternative product options.

All shipping fees for change-of-mind exchanges are payable by the customer. We will cover delivery costs for exchanges needed due to product defects or incorrect order fulfilment on our part.

Order Cancellations

Contact us via phone or email as soon as possible if you wish to cancel your order.

We will attempt to cancel unprocessed or undelivered orders. Once an order has been dispatched, you must follow the return procedure outlined in this Policy. We cannot guarantee all cancellation requests will be completed prior to shipment.

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